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Shipping Policy

MS Delicacy Singapore

Last updated: [Insert Date]

At MS Delicacy Singapore, we are committed to delivering your orders quickly and safely while ensuring product freshness and quality. Please read our Shipping Policy carefully.

1. Order Processing Time

  • Orders are processed within 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Coverage

  • We currently ship within Singapore only.

  • For international shipping, please contact us directly at [Insert Email] to check availability.

3. Delivery Time

  • Standard delivery within Singapore usually takes after dispatch.

  • Express delivery (if available) may be completed within 2 Days

  • Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges will be calculated and displayed at checkout based on delivery location and selected shipping method.

  • Free shipping may be offered for orders above e.g., SGD 50.

5. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with tracking details (if applicable).

  • Customers are responsible for providing accurate shipping information. MS Delicacy Singapore is not liable for delays or non-delivery due to incorrect addresses.

6. Delivery Conditions

  • Someone must be available at the delivery address to receive the order.

  • For perishable items, failed delivery attempts may affect the freshness of the product. We are not responsible for spoilage caused by missed deliveries.

7. Damaged or Missing Items

  • If your order arrives damaged, incorrect, or incomplete, please notify us within 2 days of delivery with photos of the package and product.

  • We will review the case and arrange for a replacement or refund as per our Return & Refund Policy.

8. Contact Us

For shipping-related questions or special delivery requests, please contact us:

⚠️ Note: Since your business deals in food & consumables, it’s important to highlight freshness and handling responsibility during delivery.