Return Policy

MS Delicacy Singapore

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At MS Delicacy Singapore, we take pride in delivering fresh and high-quality products to our customers. Due to the perishable nature of our items, our return policy is limited and applies only to specific cases.

1. Eligibility for Returns

You may request a return only if:

• You received the wrong product (different from what you ordered).

• The product is damaged upon delivery.

• The product is defective or expired at the time of delivery.

2. Non-Returnable Items

• Perishable food and consumable products that have been opened, used, or consumed cannot be returned.

• Items without original packaging or proof of purchase are not eligible.

• Returns are not accepted for change of mind or if the product is no longer needed.

3. Return Request Process

• Return requests must be made within 3 days from the date of delivery.

• To initiate a return, please contact our support team at  with the following:

  • Order number

  • Reason for return

  • Clear photos/videos of the product (showing damage or issue)

4. Return Approval

• Once your return request is reviewed and approved, we will provide instructions for returning the product (if required).

• In most cases, we may issue a replacement or a refund instead of requiring you to ship the product back, depending on the situation.

5. Return Shipping

• If the return is due to a damaged, defective, or wrong product, MS Delicacy Singapore will cover the shipping cost.

• If the return does not meet our eligibility criteria, the customer will bear the return shipping cost (if applicable).

6. Contact Us

For all return-related inquiries, please reach out to us:

⚠️ Note: This Return Policy is aligned with Singapore consumer protection laws but also protects the company from fraudulent claims related to perishable goods