Refund & Cancellation Policy

MS Delicacy Singapore

Last updated: [Insert Date]

At MS Delicacy Singapore, customer satisfaction is our priority. Please read our Refund & Cancellation Policy carefully before making a purchase.

1. Eligibility for Refunds

Due to the nature of our products (food, consumables, and perishable items), we do not accept returns or refunds for products once they are delivered, except under the following conditions:
- The product delivered is damaged.
- The product delivered is incorrect (different from what you ordered).
- The product is defective or expired at the time of delivery.

2. Non-Refundable Items

Products that have been opened, used, or consumed are not eligible for return or refund.
Products returned without original packaging or proof of purchase will not be accepted.
Refunds are not applicable for change of mind after purchase.

3. Refund Process

To request a refund, you must notify us within 2 Days of receiving your order.
Please contact our support team at +65 94767670 with:
- Order number
- A clear description of the issue
- Photos/videos of the product (if damaged or defective)
Once your claim is verified, we will offer:
- A replacement product, or
- A full/partial refund to your original payment method (processing time: 5–7 business days).

4. Cancellations

Orders may be canceled before they are processed and dispatched.
Once an order is shipped, cancellations are not possible.
To cancel, please contact us immediately at +65 94767670

5. Shipping Costs

If a refund or replacement is approved, MS Delicacy Singapore will cover the return shipping costs for damaged or incorrect products.
In all other cases, customers are responsible for return shipping charges.

6. Contact Us

For any refund or cancellation requests, please reach out to us:

📞+65 94767670

⚠️ Note: This policy is designed to comply with Singapore’s e-commerce and consumer protection guidelines, while balancing customer trust and business safety.